Downloading a Previous Purchase

For the most part, resellers report purchase information to us. You can look up your records and download a new copy by searching on your email address within the Account section of the web site.

The steps are as follows:

• Go to the Account page
• Enter your email address and security question answer
• Choose the product you wish to re-install
• Click the link in the email that is sent to your account

Note 1: It is possible that your order is not listed. If so, please email to us the purchase receipt and we can register the product.
Note 2: If your email has changed please email us from your new address and tell us. Include your old email address and your full name for verification.