Installing Software - Palm OS Devices

Executable (.exe) Installation

1. Place the Palm OS handheld device in the cradle.
2. Save the application file to your computer. REMEMBER THE SAVE LOCATION.
3. Navigate to that location and double-click on the installer.
4. Follow the installation instructions, installing both the powerOne software and Pack as applicable.
5. Synchronize your device.

Archive (.zip) Installation

1. Place the Palm OS handheld device in the cradle.
2. Save the application file to your computer. REMEMBER THE SAVE LOCATION.
3. Unzip/unstuff the file. If your computer does not include an unzip application, two options are WinZip and StuffIt Expander.
4. Double-click on the folder. It should appear in the same folder as the archived file.
5. Double-click the "Pack.pdb" file.
6. Double-click on the "PalmOS" folder.
7. Double-click on each file ending in '.prc' or '.pdb'. Double-clicking a file should start the Palm OS Install Tool.
8. Close the Install Tool and synchronize your Palm OS device.

Problem Solving

1. Is Palm OS Desktop installed? To install, see the CD-ROM that came with your handheld computer. If you have Palm OS Desktop installation problems, contact your device manufacturer.
2. Are you using Palm Desktop on Windows Vista? Click here to download an updated version of Palm Desktop that will sync Palm applications to your device.
3. Can you synchronize your handheld computer? Make sure your cradle is connected to the desktop/laptop computer. If you cannot synchronize, contact your device manufacturer.
4. Did the installer run without error? If not, try again. If it fails a second time, contact Infinity Softworks with an exact description of the problem.
5. Did you install to the correct user (HotSync) name? It is possible to synchronize multiple handhelds with the same desktop/laptop computer. To fix, re-install the software to the correct HotSync name.
6. Did you synchronize your handheld computer after the installation process? If not, synchronize now.
7. Is there a message in the HotSync log? Select the "Log" button at the bottom of the HotSync application on your Palm OS handheld computer.
8. Do you have enough memory available on your handheld? To see how much memory the Infinity Softworks application uses, see the product page. To check your device's available memory:
   1. Go to the Home screen.
   2. Select the menu button below the Home button or select the time (title bar) at the top of the screen.
   3. Choose "Info" from the App menu.
   4. See the available memory near the top of the screen. Most displays show memory in megabytes (M or MB) while many applications are noted in kilobytes (K or KB). 1 MB is approximately equal to 1000 KB.
9. Are you looking in the right category? Go the Home screen and change the category in the top, right-hand corner to "All". Scroll down to see if the application is there. They are listed in alphabetical order.