Installing Software - Pocket PC Devices

Upgrade Installation: Executable (.exe)

IF YOU HAVE POWERONE ALREADY INSTALLED, MAKE SURE YOU EXIT FIRST. Run powerOne and choose Exit on the powerOne menu.

1. Place the Pocket PC handheld device in the cradle.
2. Save the application file to your computer. REMEMBER THE SAVE LOCATION.
3. Navigate to that location and double-click on the installer.
4. If presented with an "Install Handheld Version" button, select it. Follow the installation instructions.
5. Run the software on your handheld device.
6. With the device in the cradle, select "Install Pack" (if applicable). Follow the installation instructions.

First-Time Installation: Executable (.exe)

IF YOU HAVE POWERONE ALREADY INSTALLED, MAKE SURE YOU EXIT FIRST. Run powerOne and choose Exit on the powerOne menu.

1. Place the Pocket PC handheld device in the cradle.
2. Save the application file to your computer. REMEMBER THE SAVE LOCATION.
3. Navigate to that location and double-click on the installer.
4. Follow the installation instructions.

Problem Solving

1. Is ActiveSync installed? To install, see the CD-ROM that came with your handheld computer. If you have ActiveSync installation problems, contact your device manufacturer.
2. Does your handheld computer synchronize? Make sure your cradle is connected to the desktop/laptop computer. If you cannot synchronize, contact your device manufacturer.
3. Did the installer run without error? If not, try again. If it fails a second time, contact Infinity Softworks with an exact description of the problem.
4. Did you close a previous installation of the application before installing? To close the application:
   1. Start the application.
   2. Choose "Exit" on the File menu.
5. Did you synchronize your device? If not, do it now.
6. Do you have enough memory available on your handheld? To see how much memory the Infinity Softworks application uses, see the product page. To check your device's available memory:
   1. Click on the Start button in the top, left-hand corner (Windows "flag").
   2. Select "Settings" from the list.
   3. Choose the "System" tab.
   4. Select the "Memory" option.
   5. See the available memory. Most displays show memory in megabytes (M or MB) while many applications are noted in kilobytes (K or KB). 1 MB is approximately equal to 1000 KB.
7. Did you receive a file in use error? If so, remove the device from the cradle, wait 10 seconds, and select "Retry".