Re-Installing Software

Bought From Infinity Softworks' Web Site After October, 2002

You can download a new copy of the software by following these instructions:
1. Go to www.infinitysw.com.
2. Choose My Account at the top of the page.
3. Enter your email address and password.
4. Choose Order History at the bottom of the page.
5. Choose View Order to the right of your order.
6. Select the appropriate download option at the bottom of the page.
7. Save the file to your desktop system. REMEMBER WHERE YOU SAVED IT.

For installation instructions, click here.

Common Problems:
1. If you forgot your password, request a new one by selecting "Forgot your password?" on the My Account login screen. It will email you a new one.
2. If you forgot your password and your email address has changed, contact Infinity Softworks to update your account before resetting your password.
3. If you receive a message telling you "downloads have expired," contact Infinity Softworks.
4. In most cases, your download will be the most recent version available. Check Product Updates to verify.

Bought From Infinity Softworks' Web Site Before October, 2002

In this case, you will need to contact Infinity Softworks for a replacement copy of the software. In general, Infinity Softworks retains your sales information.

For installation instructions, click here.

Bought Through Another Location

In this case, you will need to contact Infinity Softworks for a replacement copy of the software. For most locations, we receive sales information and keep that information on file. For products bought at retail or through education resellers, however, we do not always receive customer information. We may ask you to provide additional purchase information.

For installation instructions, click here.